Warranty Information: FreeForm

All FreeForm treadmill models carry a Lifetime Frame & 5 Year Motor Warranty to ensure your confidence and enjoyment from the moment of purchase.

Coverage is detailed as follows:

Home models: F20, F30, F40, F60, F80, F90 & F100


Drive Motor = 5 Years

Electronics = 2 YEARS

Belt, Deck and Rollers = 5 YEARS

Labour = 1 YEAR

Light Commercial models: F200


Drive Motor = 2 YEARS

Belt, Deck and Rollers = 2 YEARS

Labour = 1 YEARS

Commercial models: F2000


Drive Motor = 2 YEARS

Belt, Deck and Rollers = 2 YEARS

Labour = 1 YEARS

FreeForm F20, F30, F40, F60 and F80 treadmills carry a warranty honouring coverage for use within a private / domestic, non-commercial / non-fee paying environment. FreeForm F200 treadmills are graded for Light Commercial usage, this includes small studios, corporate facilities, apartment complex's.

FreeForm F1000 and F2000 treadmills are graded for commercial usage with one of the best warranties in the industry for this coverage. This warranty is valid for the original owner of the equipment and is not transferable. FreeForm’s obligation under this warranty is limited to repairing or replacing the treadmill at the discretion of FreeForm.

Responsibility for freight or transport expenses incurred in delivering the product to the place of purchase falls upon the customer. Delivery expenses for spare parts sent directly to the owner will be the responsibility of the owner.

Repairs for which warranty claims are made must be pre-approved by FreeForm and can only be performed by FreeForm accredited service dealers unless authorised in writing from FreeForm customer service personnel.

FreeForm warranties do not cover any damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage, conjunctive usage with other equipment and applications, repairs performed by anyone other than the pre-approved FreeForm accredited service dealer or any commitments made be any external warranty. The owner’s manual includes instructions for general maintenance which is the responsibility of the purchaser. This includes belt tracking, alignment and lubrication which are not covered by warranty. General wear and tear on aesthetic components such as covers, rubber or foam hand grips are not covered by this warranty and will not affect the performance of the product.

FreeForm can not be held responsible for any damages with respect to financial loss, property loss, installation or removal expenses, loss of enjoyment or usage during repair or replacement periods. If the product is not able to be repaired FreeForm will provide a replacement of comparable performance. The replacement product may be of higher, equal or lower selling price due to technological advances or economic change.

This warranty adheres to all Consumer Rights applicable to this product. We at FreeForm take pride in our after sales service. If you have any queries or concerns regarding your FreeForm purchase simply contact our friendly customer service team.

For more warranty information please visit our main warranty page

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