Covid-19 Update

Our company values communication transparency and an effortless customer experience. Due to Covid-19 it is not business as usual in the UK and Europe and this page sets out to provide succinct information on how we, as a business, and you as a customer may be affected within the context of ordering and receiving your gym and fitness equipment.

Should you require any further information relating to a new or existing order, or you simply want more information about us, please feel free to make contact in  any of the following ways:

Call: 020 3965 7711
Chat App / Zendesk  

With the restricted number of drivers available for duty as well as the extended time period for loading and deliveries the time period for delivery is still 10 to 20 days from dispatch.

Installations can be scheduled any time after your goods have been received to the UK warehouse. These are conducted by a certified Force USA installation team and takes between 3 and 7 hours depending on the machine and package that you have ordered. If you have paid for and booked an installation then you will be contacted by our team to schedule an appointment. Installation cannot be guaranteed to be done on the same day as your delivery. There is currently a 5 to 14 day period between delivery and installation.

We strongly recommend that you do not finalise your delivery date until you know the available installation dates. Otherwise you will need to store all of your machine parts safely until the installation team can get to you. Our customer care teams are there to assist you with this planning.

If you have ordered a “Room of Choice” delivery service, then the driver will still unpack the crate and carry the parts of the machine to a room of choice on the ground floor, so long as there is reasonable access. Should you not be comfortable with someone entering your building then the driver can leave your goods at the entrance.

Please be considerate to the driver under these very difficult circumstances and create an easy pathway to walk along and place your goods. You will need around 3 to 4 square meters to place the parts. This is about the same area that you will need to install the machine.

Pre Orders: Estimated Dates and Stock Allocation

Some products are sold on a “Pre Order” basis. This means that we do not have stock in the country now, but that we have a shipment arriving at an estimated date. You will see that the “Buy Now” button has been replaced by a “Pre Order Now” button. Underneath there will be a “Stock” icon which indicates the expected date of that item's dispatch from our warehouse to a customer. Covid delivery times are in place at time of writing meaning 5 to 14 days delivery after dispatch.

Once you have made a full payment then you are placed on a priority list for the incoming stock. During 2021 and in the Post Covid world, this will be the new normal. Most stock is sold before touching our shores. You are placed on the stock allocation list in the order of us receiving your payment.

Although we reserve a unit for you based on the stock list that we have, this is no guarantee that you will be supplied from that container. If stock in the container turns out to be lower than anticipated or ordered (another normal in a post Covid world), then we reserve the right to cancel your order and refund you in full.

Refunds take 1 to 2 working days to process and may take another few days to clear your account if we have reversed a credit card or PayPal payment.

Delivery Lead Time

From the date of dispatch, please allow 5 to 14 days for large deliveries for in stock items. Pre order items will have an indication of arrival time in the country. This date is the date on which the goods can be dispatched from our warehouse.

White Glove and Room of Choice Delivery Options

We are still delivering heavy and large Force USA All-In-One machines as and when stock is available. Please check the relevant product page for stock updates.  We are at all times constrained by legislation enforced by the government. This can change from time to time. conditions permitting, we will deliver G6, G9, G12 and G20 machines by Room of Choice service.

Please bear in mind that this service means that a person from outside your household would need to come into your house. You may decide that you don't wish this to happen. In this case the courier will leave your goods at your designated access point. Please advise our customer care team of any requests and we will do our best to work around your needs.

Once the goods arrive in the warehouse then the normal delivery period applies, which is 5 to 14 days.

Pre Orders in Advance are now the “New Normal”

The UK Gym Equipment market has been hit with a massive spike in demand for home gym equipment combined with the temporary scarce availability of high quality gym equipment globally. This is set to continue into 2021. Contrary to some popular beliefs, good quality gym equipment is not in abundance in China. Force USA sources top factories and adheres to incredibly strict codes of conduct and production standards. This also means that there is a longer waiting period for this quality equipment in the UK as the supply chains recover.

Force USA equipment will still be produced in the same factories with the same impeccable standards of quality.

You will  need to pay in advance to secure your order, as all containers will sell out weeks before getting to the UK.

I am sure that you will agree that ensuring that your home gym kit is reliable, innovative and of the highest quality is more important than simply compromising for a low-quality machine that just happens to be available right now.

Shipping Delays

If you have processed an order with us then the normal shipping times of 5 to 7 days does not apply. Current shipping times are between 10 to 20 days. This is unavoidable. Thank you for your understanding.

Slower Response Time and Increased Demand.

There has been an unprecedented increase in the number of both sales and enquiries. We understand that many of our valued customers may be anxious to know about the where and when of their orders. Please be assured that our logistics teams are working around the clock to get your deliveries to you. There may also be delays in answering messages on the chat app due to the volumes of enquiries. Rest assured, we will get back to you so long as you leave a phone number or email address.

We would love to offer you some pre sale pricing and deals on items which are on their way back into stock. Why not pop our sales team a message or email us so we can create a special pre sales deal that works for you?

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